Warranty - Couch Bed

 Have a Question?         Call us toll free           (800) 683-1316

 Have a Question?         Call us toll free           (800) 683-1316

Warranty

Couch Bed, INC. 10 YEAR LIMITED WARRANTY

This Warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

A. Products covered by this Limited Warranty This limited warranty extends to Couch Beds manufactured by Couch Bed, Inc. and purchased directly from Couch Bed or Couch Bed ’s authorized retailers (the “Couch Bed”).

B. Couch Bed’s Limited Warranty and Responsibilities Couch Bed warrants against the defects in material and workmanship set forth below for a period of ten (10) years from the time the Couch Bed is purchased by you, when the Couch Bed is used normally for its intended purpose and on a base that is structurally capable of supporting the weight of the Couch Bed and its user(s).

Examples of proper foundations are solid platforms, slatted frames with no more than 4" between slats, box springs, or directly on the floor.

C. Who is covered by this Limited Warranty? This limited warranty extends to the original purchaser and current owner of any Couch Bed. All Couch Bed limited warranties are not transferable. All Couch Bed warranties, including any implied warranties, are valid only for the period of time the Couch Bed is owned by the original purchaser and current owner of the Couch Bed. The “original purchaser,” for purposes of this warranty, is the first purchaser of the Couch Bed from Couch Bed or a Couch Bed authorized retailer. RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE.

D. What is covered under the Limited Warranty The Warranty is limited to material defects caused by Couch Bed’s use of defective materials or workmanship in the Couch Bed. Specifically, this Warranty applies to the following Defects, assuming the Defects arise or appear in circumstances in which you have been using theCouch Bed only for its intended purpose and have not subjected it to other than normal wear and proper handling:

(a) Any physical flaw in the Couch Bed that causes the foam material to split or crack

(b) Any manufacturing defect in the zipper assembly of the cover

(c) Any manufacturing defect to the cover

(d)  Deterioration causing the Couch Bed to have a visible indentation greater than one (1”) one inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. 

Examples of proper foundations are solid platforms, slatted frames with no more than 4" between slats, or directly on the floor.

E. What is not covered under the Limited Warranty

(a) Couch Bed's used in hotels, motels, institutional facilities, or any other commercial-type setting;

(b) Normal wear and tear;

(c) Damage caused by misuse or mishandling;

(d) Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains, dampness or mold; provided, that the defect is caused by such abuse or damage;

(e) Use of the Couch Bed in any unsanitary condition (due to blood or bodily fluid stains or soiling, infestation, or other abuse);

(f) Physically abusing the product;

(g) Improper storage of the Couch Bed (e.g. storage in damp locations, areas infested with pests or rodents, or any other unprotected storage areas);

(h) The use of harsh cleaning fluids such as bleach or solvents.  (Only use mild detergents to clean your CouchBed)

F. How do I File a Warranty Claim 

To make a claim under this Warranty, you must contact our Customer Service department at support@couchbed.com and you may be asked to undertake certain steps to troubleshoot the product or part for which a claim is being made.

Couch Bed Inc will pick up your Couch Bed and repair or replace, at Couch Bed’s discretion, and ship your Couch Bed back to you within ten (10) business days of receiving your original Couch Bed. If it is found that your Couch Bed did not qualify under any warranty contained herein, you will be responsible for any shipping costs associated with shipping replaced or repairedCouch Beds.

G. YOUR RESPONSIBILITIES

In order for this Warranty to apply, the Mattresses must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use.

Examples of proper foundations are solid platforms, slatted frames with no more than 4" between slats, or directly on the floor.

You will be responsible for shipping fees, each way, associated with shipping your Couch Bed to our facility and us shipping the replaced or repaired Couch Bed back to you. Shipping costs will be waived or reimbursed upon Couch Bed's confirmation of a defect in materials or workmanship. At Couch Bed Inc.'s discretion, we may ask you to provide photo evidence of defect in lieu of retuning the Couch Bed.

G. Length of Limited Warranty Your new or repaired

Couch Bed mattress is covered by the same ten (10) year limited warranty. In the event Couch Bed Inc replaces or repairs your Couch Bed, this warranty continues your protection from the original date of purchase. 

H. Arbitration In the event a dispute arises between you and Couch Bed arising out of this Warranty, such dispute will be determined and settled by binding arbitration between the two parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879.

You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act. Arbitration will take place in Riverside County, California.

The arbitration will not be combined with any other proceeding or arbitration against one of the parties.

Barring extraordinary circumstances, the arbitrator will issue their decision within 120 days from the date the arbitrator is selected by the Parties or appointed by the AAA. The arbitrator may extend the time limit for an additional thirty (30) days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrator’s award will be in writing and will include a statement setting forth the reasons for the disposition of any claims. The arbitrator’s award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.

J. Governing Law This Limited warranty will be governed by the laws of the State of California

Note:

Couch Bed reserves the right to make production changes at any time, without incurring any obligation to make the same or similar changes toCouch Beds previously sold. Moreover, the warranty contained herein is the only and the entire written warranty(ies) given by Couch Bed for the mattress and no Couch Bed agent or employee is authorized to extend or enlarge these warranties on behalf of Couch Bed by any written or oral statement.

Specs

Twin Size         

Dimensions as a mattress                 

10" X 38" X 75"                                  

Dimensions as a couch                     

20" X 29" X 75"

Weight

47 Lbs

Full Size

Dimensions as a mattress                 

10" X 53" X 75"                                  

Dimensions as a couch                     

20" X 38" X 75"

Weight

63 lbs

Queen Size            

Dimensions as a mattress                 

10" X 60" X 80"                                  

Dimensions as a couch                     

20" X 42" X 80"

Weight

72 lbs